We require specific information from our customers to apply for their ESTA travel authorization. If your application is denied for out-of-date or incorrect information, or any other reason, we will refund the processing service fee paid to us as part of our money-back guarantee.
Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit card company fees or charges from other parties in connection with your payment. As we are a private company, unaffiliated with government agencies, we emphasize that decisions on admission into the United States are at the sole discretion of the Customs and Border Protection Office.
Service fee refunds will be made directly to the credit card account used for the original purchase, in order to protect your security and prevent theft, loss, or credit card fraud.
To request a refund from e-visatoday.com, please contact us with the following information:
- Your full name
- The reason you are requesting a refund
- The email address associated with the original purchase
- The last four (4) digits of the credit card used.
We will credit the refund to your credit card account within 24 hours. Once your bank has accepted the refund, you will see it on your account statement within 3-5 working days.
However, if your application has been approved by the U.S. Department of Homeland Security before you request a refund, the refund will not include the external government and application fees that have been incurred by e-visatoday.com.
If your reason to request a refund is not listed here or in our Terms & Conditions, or if you have any questions regarding refunds, please contact our Customer Service Department.